Policies
Shipping & Returns
Straightforward answers on how your order gets to you, and what to do if something's not right.
Free Shipping
On orders over £75
Ships Same Day
Order by 2pm
30-Day Returns
Unused, original packaging
Easy Exchanges
Free size swaps
Shipping
Shipping Rates & Delivery Times
Shipping rates and delivery times depend on the delivery option you select at checkout. The available options, costs and estimated delivery times will be shown before you complete your order, so you can choose the service that works best for you.
Processing Time
Orders placed before 2pm are dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched on the next working day.
Order Tracking
You'll receive your order confirmation, dispatch updates and tracking information by email. Please note that we do not offer customer accounts on our website, so all order communications are sent to the email address used at checkout.
If you can't see your email, please check your junk or spam folder.
If you can't see your email, please check your junk or spam folder.
Large & Bulky Items
Larger or heavier items may require a specialist delivery service and can take longer to arrive. Any special delivery information will be shown at checkout or noted on the product page where applicable.
Returns & Exchanges
Return Window
We offer 30-day free returns. Unused items in their original packaging can be returned within 30 days of delivery for a full refund to your original payment method.
For hygiene and safety reasons, opened feed, supplements, sprays, grooming liquids and other consumable products cannot be returned unless they are faulty.
For hygiene and safety reasons, opened feed, supplements, sprays, grooming liquids and other consumable products cannot be returned unless they are faulty.
How to Start a Return
To start a return, please contact us with your order number and the item you'd like to return. We'll send you the return instructions and provide a prepaid return shipping label.
There's no customer account needed — returns are handled by email.
There's no customer account needed — returns are handled by email.
Size Exchanges
Ordered the wrong size? No problem. We cover return shipping on eligible size exchanges, whether it's a rug, blanket, headcollar, fly mask, bridle, pad or other fitted item.
Please contact us before sending anything back so we can help you choose the best replacement size.
Please contact us before sending anything back so we can help you choose the best replacement size.
Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.
We'll arrange a replacement, refund or exchange and cover any return shipping if the item needs to come back to us.
We'll arrange a replacement, refund or exchange and cover any return shipping if the item needs to come back to us.
Still have questions?
Our team is happy to help with anything not covered here.